← All work
Axioprax Lab
AI Support Chatbot
A context-aware chatbot trained on product documentation. Handles FAQs, routes complex queries to human agents, and logs all conversations back to CRM with topic classification.
Problem
The same product questions hit support every day. Complex ones needed a human, but FAQs did not.
What we built
A RAG chatbot trained on docs, with human handoff and topic-tagged conversation logs.
How it works
- 01Customer message received
- 02Intent classified
- 03Knowledge base retrieval
- 04AI reply generated
- 05Reply sent or agent alerted
Tech
Claude APIRAGIntercomNode.js
Result
Pattern used to scope client chatbot builds. Labeled as Lab — not a client case study.